{"id":14061,"date":"2025-03-05T15:42:53","date_gmt":"2025-03-05T15:42:53","guid":{"rendered":"https:\/\/www.siveco.com\/depoimento-de-cliente-cerelia\/"},"modified":"2025-07-15T07:33:55","modified_gmt":"2025-07-15T07:33:55","slug":"depoimento-de-cliente-cerelia","status":"publish","type":"post","link":"https:\/\/www.siveco.com\/pt-br\/blog-gmao\/depoimento-de-cliente-cerelia\/","title":{"rendered":"Depoimento de cliente: C\u00e9r\u00e9lia"},"content":{"rendered":"\t\t
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“A implanta\u00e7\u00e3o de uma solu\u00e7\u00e3o CMMS foi essencial para padronizar e aprimorar nossas pr\u00e1ticas de manuten\u00e7\u00e3o em todos os nossos locais de produ\u00e7\u00e3o”.<\/strong><\/p>

Entrevista com Jean-Michel Delestienne, diretor de desempenho industrial da C\u00e9r\u00e9lia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fundada em 1974, a C\u00e9r\u00e9lia \u00e9 a principal fabricante europeia de massas dom\u00e9sticas n\u00e3o enroladas, mais conhecida por sua marca Croustip\u00e2te.<\/p>

A empresa est\u00e1 presente na Europa, \u00c1sia e Am\u00e9rica do Norte, com mais de 1.600 funcion\u00e1rios e 11 unidades de produ\u00e7\u00e3o. Em 2012, ela se fundiu com a De Bioderij da Holanda, alcan\u00e7ando vendas de mais de 459 milh\u00f5es de euros em 2019. <\/p>

Os valores de pesquisa e inova\u00e7\u00e3o da empresa est\u00e3o refletidos em sua vis\u00e3o de manuten\u00e7\u00e3o. Ela decidiu implantar uma ferramenta CMMS global para controlar os custos e padronizar as pr\u00e1ticas em seus locais de produ\u00e7\u00e3o na Fran\u00e7a. <\/p>

Uma retrospectiva da integra\u00e7\u00e3o da solu\u00e7\u00e3o Coswin (publicada pelo Siveco Group) com Jean-Michel Delestienne, Gerente de Desempenho Industrial da C\u00e9r\u00e9lia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Gerenciamento \"tradicional\" das opera\u00e7\u00f5es de manuten\u00e7\u00e3o\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ap\u00f3s a fus\u00e3o com a De Bioderij em 2012, a C\u00e9r\u00e9lia teve um crescimento muito r\u00e1pido e um aumento no n\u00famero de locais de produ\u00e7\u00e3o, especialmente na Fran\u00e7a. Jean-Michel Delestienne entrou para o departamento de Opera\u00e7\u00f5es na Fran\u00e7a em 2018, com o projeto de reorganizar a manuten\u00e7\u00e3o nas quatro unidades de produ\u00e7\u00e3o francesas. <\/p>

“Hoje, minha miss\u00e3o \u00e9 reorganizar as pr\u00e1ticas de manuten\u00e7\u00e3o existentes e harmonizar os processos, tanto em n\u00edvel preventivo quanto curativo. Acima de tudo, queremos esclarecer e padronizar nossos m\u00e9todos nos diferentes locais, dependendo dos recursos dispon\u00edveis.”<\/p>

At\u00e9 ent\u00e3o, a empresa n\u00e3o dispunha de uma ferramenta de manuten\u00e7\u00e3o global. Cada f\u00e1brica era respons\u00e1vel por sua pr\u00f3pria manuten\u00e7\u00e3o, que era gerenciada por meio de planilhas de trabalho em papel ou no Access. Portanto, havia um problema de padroniza\u00e7\u00e3o e confiabilidade das informa\u00e7\u00f5es. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A ferramenta CMMS, a pedra angular da harmoniza\u00e7\u00e3o da manuten\u00e7\u00e3o\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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“A reorganiza\u00e7\u00e3o planejada exigiu o suporte do software CMMS para formalizar e desmaterializar os processos. Com a solu\u00e7\u00e3o escolhida, era essencial poder gerenciar a manuten\u00e7\u00e3o de A a Z: gerenciamento de equipamentos, solicita\u00e7\u00f5es de trabalho, bem como compras e estoques relacionados, em todas as nossas f\u00e1bricas. “<\/p>

Em 2019, a C\u00e9r\u00e9lia est\u00e1 lan\u00e7ando uma licita\u00e7\u00e3o para escolher a ferramenta mais adequada \u00e0s nossas necessidades.<\/p>

“Finalmente escolhemos a solu\u00e7\u00e3o Coswin 8i do Siveco Group quando visitamos a f\u00e1brica da Bonduelle, que utiliza o software da empresa desde 2011. As funcionalidades avan\u00e7adas e a sua renomada experi\u00eancia no setor agroalimentar foram os principais fatores de diferencia\u00e7\u00e3o.
O fato de o Coswin Nom@d oferecer uma solu\u00e7\u00e3o m\u00f3vel foi uma combina\u00e7\u00e3o perfeita para as nossas expectativas: um aplicativo a bordo, que evitaria que as equipes de manuten\u00e7\u00e3o tivessem que escrever relat\u00f3rios em papel, realmente conquistou a nossa equipe.” <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Melhores indicadores do local piloto\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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“Decidimos realizar esse projeto passo a passo, a fim de esclarecer o m\u00e1ximo de coisas poss\u00edvel antes de considerar uma implementa\u00e7\u00e3o global. O primeiro ano foi, portanto, dedicado a uma fase de teste no site piloto em Estrasburgo (67).”
\u00c0 medida que o projeto avan\u00e7ava, foram organizados workshops de neg\u00f3cios com as equipes para reunir e reunir as necessidades de todos.<\/p>

“Nosso gerente de projetos do Siveco Group trabalhou conosco para determinar quais funcionalidades dever\u00edamos implementar primeiro e como. Prosseguimos passo a passo, para garantir que a mudan\u00e7a ocorresse sem problemas. N\u00f3s realmente quer\u00edamos dedicar tempo para construir uma base de boas pr\u00e1ticas de manuten\u00e7\u00e3o com nossas equipes, treinando-as e usando o Coswin como uma ferramenta de suporte. “<\/p>

Na empresa, os principais usu\u00e1rios s\u00e3o nomeados em cada equipe de neg\u00f3cios e em cada local para testar e fornecer informa\u00e7\u00f5es do campo. Depois que a solu\u00e7\u00e3o for implantada, eles tamb\u00e9m poder\u00e3o treinar futuros usu\u00e1rios da solu\u00e7\u00e3o. <\/p>

“Para facilitar a implementa\u00e7\u00e3o, decidimos manter as fun\u00e7\u00f5es padr\u00e3o do Coswin. Isso tamb\u00e9m nos permitiu
mudar as vers\u00f5es de forma f\u00e1cil e simult\u00e2nea em todos os nossos sites no futuro. ” <\/p>

Nessa fase piloto, os m\u00f3dulos de Compras, Manuten\u00e7\u00e3o e Estoque foram os primeiros a serem testados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lan\u00e7amento da produ\u00e7\u00e3o aguardado pelas equipes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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“Hoje, estamos prontos para implantar a solu\u00e7\u00e3o CMMS em duas outras unidades em Li\u00e9vin (62) e Dole (39), o que representar\u00e1 40 usu\u00e1rios no total. Ap\u00f3s uma fase piloto de um ano, nossas equipes mal podem esperar para come\u00e7ar a us\u00e1-la. Em seguida, poderemos abordar
a implementa\u00e7\u00e3o do m\u00f3dulo de Projetos usando a mesma abordagem. <\/p>

Quando a ferramenta estiver em funcionamento, poderemos come\u00e7ar a usar os dados coletados e melhorar seu uso \u00e0 medida que avan\u00e7amos. Al\u00e9m de obter um melhor controle de nossos custos e equipamentos, tamb\u00e9m poderemos implementar planos de melhoria substanciais. <\/p>

Ao escolher o Coswin 8i, tamb\u00e9m sabemos que estamos assegurando o nosso futuro. Gra\u00e7as \u00e0s inova\u00e7\u00f5es com IOT (Coswin IOT) oferecidas pelo Siveco Group, teremos todas as chaves em m\u00e3os para passar para a pr\u00f3xima etapa: manuten\u00e7\u00e3o preditiva. “<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Objetivos do projeto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • Reorganiza\u00e7\u00e3o e padroniza\u00e7\u00e3o das pr\u00e1ticas de manuten\u00e7\u00e3o<\/li>
  • Controle e otimiza\u00e7\u00e3o dos custos de manuten\u00e7\u00e3o<\/li>
  • Determinar o escopo da manuten\u00e7\u00e3o<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Os benef\u00edcios da implementa\u00e7\u00e3o do Coswin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Estruturar a organiza\u00e7\u00e3o da manuten\u00e7\u00e3o nos diversos locais<\/li>
    • Medi\u00e7\u00e3o da taxa de servi\u00e7o de manuten\u00e7\u00e3o<\/li>
    • Otimiza\u00e7\u00e3o e implementa\u00e7\u00e3o das melhores pr\u00e1ticas identificadas<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      “A implanta\u00e7\u00e3o de uma solu\u00e7\u00e3o CMMS foi essencial para padronizar e aprimorar nossas pr\u00e1ticas de manuten\u00e7\u00e3o em todos os nossos locais de produ\u00e7\u00e3o”. Entrevista com Jean-Michel Delestienne, diretor de desempenho industrial da C\u00e9r\u00e9lia. Fundada em 1974, a C\u00e9r\u00e9lia \u00e9 a principal fabricante europeia de massas dom\u00e9sticas n\u00e3o enroladas, mais conhecida por sua marca Croustip\u00e2te. A […]<\/p>\n","protected":false},"author":3,"featured_media":11091,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[],"class_list":["post-14061","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-depoimentos-de-clientes"],"yoast_head":"\nDepoimento de cliente: C\u00e9r\u00e9lia - Siveco<\/title>\n<meta name=\"description\" content=\"A implanta\u00e7\u00e3o de uma solu\u00e7\u00e3o CMMS nos permitiu reiniciar nossa f\u00e1brica nas melhores condi\u00e7\u00f5es poss\u00edveis.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.siveco.com\/pt-br\/blog-gmao\/depoimento-de-cliente-cerelia\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Depoimento de cliente: C\u00e9r\u00e9lia - 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