{"id":14067,"date":"2024-09-16T15:11:20","date_gmt":"2024-09-16T15:11:20","guid":{"rendered":"https:\/\/www.siveco.com\/depoimento-de-cliente-grand-port-maritime-de-dunkerque\/"},"modified":"2025-07-15T07:35:31","modified_gmt":"2025-07-15T07:35:31","slug":"depoimento-de-cliente-grand-port-maritime-de-dunkerque","status":"publish","type":"post","link":"https:\/\/www.siveco.com\/pt-br\/blog-gmao\/depoimento-de-cliente-grand-port-maritime-de-dunkerque\/","title":{"rendered":"Depoimento de cliente: Grand Port Maritime de Dunkerque"},"content":{"rendered":"\t\t
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“Gra\u00e7as ao Coswin 8i, gerenciamos mais de 1.500 solicita\u00e7\u00f5es de servi\u00e7o por ano, mais de 6.000 interven\u00e7\u00f5es de manuten\u00e7\u00e3o preventiva, mais de 4.000 ordens de trabalho ou de fornecimento e cerca de 3.500 itens estocados”.<\/strong><\/p>

Entrevista com o gerente de desenvolvimento de TI e redes do Grand Port Maritime de Dunkerque<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Situado no Mar do Norte, o Porto de Dunquerque tem o status de um importante porto mar\u00edtimo. Com uma extens\u00e3o de 17 km, suas instala\u00e7\u00f5es podem movimentar mais de 50 milh\u00f5es de toneladas de mercadorias por ano. Capaz de lidar com os maiores navios, o Porto de Dunquerque recebe 600 deles todos os dias. O tamanho do porto, seu n\u00edvel de tr\u00e1fego e a quantidade de equipamentos que precisam ser constantemente monitorados exigem uma manuten\u00e7\u00e3o potente e eficiente. Em 2014, foi implantada uma ferramenta CMMS abrangente e personalizada para oferecer uma vis\u00e3o de 360\u00b0 das instala\u00e7\u00f5es do porto e otimizar o gerenciamento da manuten\u00e7\u00e3o. A seguir, voc\u00ea ver\u00e1 uma retrospectiva da integra\u00e7\u00e3o da solu\u00e7\u00e3o Coswin (publicada pelo Siveco Group) com um depoimento da Sra. Mah\u00e9, Gerente de Desenvolvimento de TI e Redes do Grand Port Maritime de Dunkerque. <\/p>

Em 2014, o Grand Port Maritime de Dunkerque recorreu ao Siveco Group, o editor do Coswin 8i, para integrar uma nova solu\u00e7\u00e3o CMMS completa. Ordens de trabalho (WO), monitoramento do ciclo de vida do equipamento, gerenciamento financeiro e rastreamento de estoque. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Objetivo: Obter uma vis\u00e3o de 360\u00b0 e melhorar o gerenciamento do departamento de manuten\u00e7\u00e3o.\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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“Come\u00e7amos a trabalhar com o grupo Siveco em fevereiro de 2014 e em janeiro de 2015 o aplicativo foi lan\u00e7ado. Acima de tudo, foi a facilidade de uso e implementa\u00e7\u00e3o que nos conquistou.” <\/p>

A solu\u00e7\u00e3o CMMS \u00e9 usada para manter estruturas e ferramentas e para gerenciar cais, estradas, pontes de eclusa, pontes fixas e edif\u00edcios.<\/p>

“Usamos principalmente a solu\u00e7\u00e3o Coswin 8i para nossas v\u00e1rias interven\u00e7\u00f5es, mas tamb\u00e9m para realizar tarefas de EO e planejamento. Nos \u00faltimos 6 anos, muitos desenvolvimentos espec\u00edficos foram feitos em colabora\u00e7\u00e3o com o departamento de desenvolvimento do Siveco Group, a fim de simplificar o nosso gerenciamento de manuten\u00e7\u00e3o. Por exemplo, nossa ferramenta de planejamento foi desenvolvida sob medida.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"O gerenciamento dos or\u00e7amentos de manuten\u00e7\u00e3o ficou muito mais simples\".\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Embora o Coswin 8i permita que a equipe do Porto de Dunkerque produza relat\u00f3rios, a solu\u00e7\u00e3o vai al\u00e9m, facilitando o gerenciamento do or\u00e7amento.

“A solu\u00e7\u00e3o tem interface com o sistema de informa\u00e7\u00f5es financeiras. Com o Coswin 8i, temos a possibilidade de projetar custos antecipadamente, enquanto a nossa antiga solu\u00e7\u00e3o s\u00f3 nos permitia fazer uma simples restitui\u00e7\u00e3o.” <\/p>

Em termos pr\u00e1ticos, a ferramenta permite que voc\u00ea crie uma solicita\u00e7\u00e3o de servi\u00e7o, que \u00e9 ent\u00e3o tratada pelo departamento em quest\u00e3o.<\/p>

“Criamos ordens de servi\u00e7o. O solicitante pode monitorar o andamento do trabalho por meio do aplicativo. Se for necess\u00e1rio algum equipamento novo, uma requisi\u00e7\u00e3o de compra vinculada a essa ordem de servi\u00e7o \u00e9 criada e enviada diretamente ao departamento financeiro.”<\/p>

O software oferece rastreabilidade total de todas as solicita\u00e7\u00f5es, o que \u00e9 uma vantagem real.<\/p>

“Assim como o departamento financeiro, tamb\u00e9m fizemos a interface do nosso software de gerenciamento de estoque com o Coswin 8i para que possamos consultar o status dos nossos estoques diretamente no aplicativo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Manuten\u00e7\u00e3o preventiva para reduzir as quebras.\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Com o Coswin 8i, o gerenciamento do ciclo de vida do equipamento tornou-se mais confi\u00e1vel. A mudan\u00e7a para uma vers\u00e3o superior do software tornou as solicita\u00e7\u00f5es de servi\u00e7o acess\u00edveis a todos os 400 usu\u00e1rios. <\/p>

“Gra\u00e7as ao software, o trabalho de manuten\u00e7\u00e3o preventiva \u00e9 sistematicamente programado. O Coswin 8i nos informa quando devemos realiz\u00e1-los, de modo que evitamos in\u00fameras paradas.” <\/p>

Hoje, as solicita\u00e7\u00f5es de servi\u00e7o s\u00e3o totalmente automatizadas. Toda segunda-feira, o Coswin indica as ordens de servi\u00e7o a serem lan\u00e7adas durante a semana. <\/p>

“\u00c9 claro que ainda h\u00e1 um pouco de controle humano. Mas n\u00e3o precisamos mais verificar um cronograma do Excel para ver se chegamos \u00e0 data em que uma OT deve ser gerada. O trabalho di\u00e1rio \u00e9 consideravelmente mais leve, j\u00e1 que produzimos mais de 6.500 OTs por ano. \u00c9 uma economia real de tempo e efici\u00eancia, mas, acima de tudo, \u00e9 uma forma de garantir a seguran\u00e7a de todos os passageiros e usu\u00e1rios do porto. “<\/p>

Em 2019, a Coswin gerenciou :<\/p>

  • 7.400 unidades em servi\u00e7o<\/li>
  • 6500 OT<\/li>
  • 1700 solicita\u00e7\u00f5es de assist\u00eancia<\/li>
  • 5000 solicita\u00e7\u00f5es de compra<\/li>
  • 4200 refer\u00eancias em estoque<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Objetivos do projeto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Beneficie-se de um CMMS poderoso e personalizado<\/li>
    • Automatize as solicita\u00e7\u00f5es de servi\u00e7o gra\u00e7as \u00e0 manuten\u00e7\u00e3o preventiva<\/li>

    • Interface do CMMS com ferramentas financeiras e requisi\u00e7\u00f5es de compra<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Os benef\u00edcios da implementa\u00e7\u00e3o do Coswin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • Redu\u00e7\u00e3o significativa de quebras gra\u00e7as \u00e0 manuten\u00e7\u00e3o preventiva <\/li>
      • Ordens de servi\u00e7o integradas e proje\u00e7\u00f5es de custos<\/li>
      • Relat\u00f3rios e alertas para conhecimento em tempo real da manuten\u00e7\u00e3o em todo o porto.<\/li>
      • Vis\u00e3o de 360\u00b0 do departamento de manuten\u00e7\u00e3o<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        “Gra\u00e7as ao Coswin 8i, gerenciamos mais de 1.500 solicita\u00e7\u00f5es de servi\u00e7o por ano, mais de 6.000 interven\u00e7\u00f5es de manuten\u00e7\u00e3o preventiva, mais de 4.000 ordens de trabalho ou de fornecimento e cerca de 3.500 itens estocados”. Entrevista com o gerente de desenvolvimento de TI e redes do Grand Port Maritime de Dunkerque Situado no Mar do […]<\/p>\n","protected":false},"author":3,"featured_media":11073,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[],"class_list":["post-14067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-depoimentos-de-clientes"],"yoast_head":"\nDepoimento de cliente: Grand Port Maritime de Dunkerque - Siveco<\/title>\n<meta name=\"description\" content=\"Em 2014, o Grand Port Maritime de Dunkerque solicitou \u00e0 SivecoGroup a integra\u00e7\u00e3o de uma nova solu\u00e7\u00e3o CMMS: o Coswin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.siveco.com\/pt-br\/blog-gmao\/depoimento-de-cliente-grand-port-maritime-de-dunkerque\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Depoimento de cliente: Grand Port Maritime de Dunkerque - 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