Siveco Group customer support : the optimal quality of service
Customer Support is composed of highly qualified engineers regularly trained on the evolutions of our products and also on any technological changes. In order to ensure optimal service quality, they are in continuous contact with Product Services, R&D, Testing, Consultants and Technical Architects.
On-line assistance using the Technical Centre Website allows you to :
Consult the technical requirements for each product range
The TeamViewer technical support tool that we use revolutionises the way in which Customer Support interacts with its customers. This service makes it possible to launch an interactive session remotely and to post, diagnose and resolve technical problems, simply and instantly, on-line
This ‘office sharing’ also makes it possible for a support technician to present or explain a function directly on-screen
The tool also makes it possible to gather technical information on a remote computer (e.g. Operating system, Service pack, IP Configuration, memory, applications held in memory etc…) in order to bring together all the necessary elements required to perform a diagnostic assessement.
Standard Maintenance Contracts : You benefit from unlimited hotline assistance and a secured access to our technical website
Gold Maintenance Contract: In addition to the above, there is the guarantee of a personalised follow-up thanks to the exclusive assignment of a Technical Manager to your account. This ensures you receive an intervention within an agreed period